Frequently Asked Questions

Everything you need to know about your next timepiece.

Are all watches sold on Casiostore Bhawar authentic?

Yes, we are an authorized retailer. Every watch comes with a brand-stamped warranty card, original packaging, and a certificate of authenticity.

What is your shipping policy and delivery timeline?

We offer free standard shipping on all orders. Delivery typically takes 3-5 business days depending on your location, with tracking information provided via email.

Do the watches come with a warranty?

All timepieces include a 1-year or 2-year manufacturer’s warranty (depending on the model) covering internal movement defects and battery issues.

What is your return and exchange policy?

We offer a 7-day return policy for unworn watches in their original condition with all tags and protective films intact.

Can I get the watch band resized?

Yes, we provide complimentary link removal for stainless steel bands. You can visit any of our physical service centers or specify your wrist size in the order notes.

What payment methods do you accept?

We accept all major credit and debit cards, net banking, UPI, and popular digital wallets for a secure checkout experience.